Casinia - Hard navigation for a betting section

Case status: Resolved

Verdict: Casino has been informed

Reason: Hard navigation for a betting section

Disputed amount: $0 AUD

Case summary

I liked the casino section but I struggled with a betting tab. Maybe, it’s just me but it is a bit hard to navigate. Plus, it lacks some tools like country searching or A-Z searching and other categories that would make the whole process more convenient and pleasant.

Admin SmartPokies

Level 3

13.03.2024

Hey there! It's great to hear you're enjoying the casino section, but it sounds like the betting tab has been a bit of a puzzle to navigate. You're not alone in valuing a smooth, user-friendly experience, and those suggestions for country searching, A-Z listings, and more categories are spot-on for making things more convenient and pleasant. We'll pass your feedback along to Casinia to let them know about your experience and how the interface could be improved. Thanks for taking the time to share your thoughts with us. Here's to making your next visit even better!